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August 13, 2014
12 Noon - 1 PM
Do you know what your customers’ pain points are? Are you meeting customers’ needs? Customer journey mapping is a powerful tool for understanding how customers interact with your organization and improving customer experiences. Lisa D. Dance will lead participants through a fun and fast-paced introduction to customer journey mapping and how it can be used to identify operational and communication gaps and innovate products and services to retain customers and increase sales.
Pizza and Beverage Provided by: YLD Lawyers for the Arts Committee of the Virginia Bar Association and Thinking of You Creations.
2014 C3 ED Sponsor: Threshold Counsel
Details & Registration: